Operator: Can you tell me what happened?
Caller: I woke up and everyone was yelling. Someone shouted “What was that?” and someone else said “Did you hear it?” I thought they meant the ghost and told them to be quiet.
Operator: You said there’s blood. Who’s injured?
Caller: It must be… it’s one of them who were sleeping on the stage.
Operator: Sleeping onstage? What happened?
Caller: People are saying they heard a bang and everyone woke up. The lights came on and someone screamed “blood!” I don’t know what happened. I can’t see from here.
Operator: Go to the injured person and tell me what their injuries are, please.
Caller: I’ll try. Can I get by? Do you know what’s happened? Excuse me. Who is it, do you know?
Operator: An ambulance is on their way to you.
Caller: Good. I’m nearly there. [Inaudible sounds] Oh my goodness, the poor girl is covered in blood. [Inaudible sounds] How is she injured?
Operator: Is someone treating her?
Caller: I’m trying. Excuse me… do you know what happened? Who is that with her? [Inaudible sounds] Issy?
Operator: Let me know the injuries and I can help.
Caller: Issy, the 999 man wants to help.
Unknown: I know what to do. I’m a nurse.
Caller: How did it happen?
Unknown: I don’t know.
Caller: The lady with her is a nurse.
Operator: Can you give the phone to her, please?
Caller: I don’t want to.
Operator: I need to speak with her.
Caller: Can I just put it on speaker? It’s an iPhone 16.
Operator: An iPhone 16?
Caller: Yes, brand new and she’s got blood all over her hands.
Message exchange between Kevin and Sarah-Jane MacDonald on April 27, 2025:
1:44 a.m. Kevin wrote:
We need a public liability specialist to comb through the policy.
1:45 a.m. Sarah-Jane wrote:
All our insurance documents are here. The policy is comprehensive and paid up to date.
1:46 a.m. Kevin wrote: