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“I thought so.”
TWELVE
DENVER, COLORADO
GEORGIA
The baggage claim area at Denver International is standing-room only. I’m standing near the escalator with a sign that reads, “Office Guest Pickup Username: GRB,” and silently rehearsing my list of lies.
My short red V-cut dress and matching stilettos aren’t the slightest bit comfortable, and I regret not wearing jeans and a simple T-shirt.
As a new horde of passengers comes down the steps, my phone buzzes with a familiar 800 number.
“Hello, may I speak to Miss Georgia Grey?” a woman asks.
“Yes this is she.”
“Miss Grey, I’m calling from The Office Guest,” she says. “I have some updates regarding your reservation.”
“Has his flight been delayed?”
“Not exactly…”
“What does that mean?”
“Nothing to worry about, Miss.”
I wait for her to elaborate, to say something—anything, but I only hear other people chatting in her background.
“Um, hello?” I say. “Are you still there?”
“Oh, yeah sorry! Um…Who am I talking to right now?”
YOU called me!“You’re speaking to Georgia Grey…”
“Oh, right. The guy you booked had to cancel and he won’t be meeting you anymore.”
“What?” I drop my sign to the floor. “I’m literally standing in the airport waiting to meet him right now.”
“I’m sorry. He actually cancelled yesterday, but our system didn’t catch it until just now.”
Again, I wait for her to elaborate, but she gives me nothing.
“So, is this just a courtesy call to say ‘Sorry we screwed you over, but you’re shit out of luck’?” I ask.
“I’m sorry for the inconvenience, Miss Grey.”
“That’s it?”
“We’re working hard to get you a comparable replacement as soon as we can,” she says. “We’re currently working on a window of seven to ten business days. Since we don’t offer refunds, we will also make sure to send our guest along with a special gift box of holiday cookies and treats for you to enjoy this holiday season.”
I can’t believe this…
“Do you have any questions for me, Miss Grey?”
“Yeah.” I pick up my sign and head toward a waiting town car. “On a scale of one to ten do you have any idea how much you’ve screwed me over for the holidays this year?”
“I’m guessing a ten, but um…Should I take this to mean that I shouldn’t ask you to leave me a good review during the survey at the end of this call?”
